Every country has its own way of life with different customs, languages and regulations, so we have local Diners Club partners in place to provide tailored product offerings and well-informed assistance. Each local Club acts as a partner to collectively create impeccable service around the world.
For information about your account, a lost or stolen card, canceling a card, or local benefits and programs, we offer customer service through Diners Club partners in the country where your card was issued.
Whether you’re across the world or around the corner, our Diners Club partner in your home country is happy to assist you.
If your card was lost or stolen, you may report it through our 24-hour service.
Submit and track inquiries related to a failed transaction through our convenient Online Dispute Resolution Tool*
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The Diners Club Airport Lounge & Travel Program provides Clubmembers with access to lounges in airport terminals all over the globe, regardless of class of travel or airline flown.
Whether you travel infrequently or are a seasoned, regular traveler, the Diners Club Airport Lounge and Travel Program can ensure that your journey always begins stress free at one of more than 1,500 airport lounges and experiences across 700+ cities in over 140 countries and territories worldwide.
Through the Diners Club Airport Lounge and Travel Program, Clubmembers can also access exclusive retail, dining, spa, and sleeping offers in select airports.
Please consult the Diners Club Travel Tools mobile app for Lounge listing and to learn about the location and offerings of specific lounges
In addition, as a Diners Club Cardmember, the Priority Pass mobile app may be available. Please contact your local Diners payment provider for details.
We highly encourage you to download our Diners Club Travel Tools mobile app .
The app includes an on-the-go listing of our airport lounges and many other helpful tools to use while traveling, such as a tip calculator, currency converter, and listings for dining, spas, and other amenities.
To get the most personalized experience, we suggest registering the first eight digits of your card number in the Diners Club Travel Tools mobile app .
As a Diners Club Clubmember, you also have access to the Priority Pass mobile app .
The Diners Club Airport Lounge and Travel Program benefit is ready for your use as a Clubmember from the moment you activate your Diners Club payment card.
To get the most personalized experience, we recommend you download our Diners Club Travel Tools mobile app and complete registration prior to your travel.
Note: As part of the registration process, your payment provider may request a 3DS challenge. See next question for further information.
3DS is an enhanced fraud protection process payment providers use to independently verify that a Clubmember is aware of and consents to an eCommerce transaction. It is also referred to as a 3DS challenge or SCA (Strong Customer Identification).
Some examples of 3DS challenges are collection of a one-time password through email / SMS or having the Clubmember log into a banking app or use facial recognition on a mobile device.
There are two (2) occasions that 3DS will be required as part of the payment process at the airport lounge:
However, your payment provider may request a 3DS challenge at any time for registration and payment processing.
If you have an active Diners Club card, you should be able to register for the program on the Diners Club Travel Tools mobile app or on the Priority Pass website or mobile app .
If you are not able to register, please contact Priority Pass customer services.
Note: As part of the registration process, in some cases, your payment provider may require 3DS authentication.
To access any of the more than 1,500 Diners Club airport lounges and experiences around the world you will need:
To obtain your Priority Pass digital membership card (QR code) through the Diners Club Travel Tools mobile app , go to Lounges and then log into your Priority Pass account. If you do not have a Priority Pass account, you can create one. Once you log in you will then be able to see your QR code under Account Details.
As a Diners Club Clubmember, you also have access to the Priority Pass mobile app .
Note: When setting up the Priority Pass mobile app , please click “Activate Your Account”, not “Join to Enjoy Free Membership”.
Ordinarily, reservations are not required for Diners Club Clubmembers. Your Diners Club card account must be current and valid at the time that you want to access the lounge. Please note lounges may need to decline entry if they are at guest capacity.
During peak seasonal activity, it is expected that lounges will see an increase in the number of guests. Therefore, access may be periodically restricted due to space constraints. Pre-booking is available in select locations listed on the Opening Hours section on the Diners Club Airport Lounges Website or Diners Club Travel Tools mobile app .
Please check the Diners Club Travel Tools mobile app or Priority Pass app for a complete list of available airport lounges in our program. We recommend identifying yourself as a Priority Pass member, as in some cases lounge operators are more familiar with that program.
There are some lounges within the Diners Club Airport Lounge and Travel Program that only accept QR codes, so please review the lounge Entry Conditions before visiting the lounge.
If the lounge is listed as a part of the program but the operator is still not accepting the Diners Club card for entry, please contact Priority Pass customer services.
Check the Diners Club Airport Lounges Website or the Lounge Locator on the Diners Club Travel Tools mobile app or Priority Pass app to confirm the lounge is part of the program. If the airport lounge is listed in any of the above, please advise the lounge operator that you are a Priority Pass member and, if possible, present your QR code.
We encourage you to download our Diners Club Travel Tools mobile app and register prior to your travel. The app includes an on-the-go listing of our airport lounges and other helpful tools to use while traveling.
Please check the Diners Club Travel Tools mobile app or Priority Pass app for a complete list of available airport lounges in our program.
If the lounge is listed as a part of the program but the operator is still not accepting the Diners Club card for entry, please contact Priority Pass customer services.
If denied entry at a lounge, please take the following steps:
If you are still denied entry, please contact Priority Pass customer services.
Please ask the airport lounge operator to swipe your card or manually enter your card number.
If entry is still not permitted, please contact Priority Pass customer services.
To determine Member fees, please contact your Diners Club card payment provider regarding your card features and benefits, including any applicable airport lounge fees.
You can view entry conditions and applicable guest fees by registering for the Airport Lounge and Travel Program through the Diners Club Travel Tools mobile app or Priority pass app or website.
Note: Additional service charges may be applied, depending on lounge Entry Conditions and your entitlement as set by your Diners Club payment card payment provider
Some lounges offer supplementary facilities that have an extra charge, such as showers, spa treatments, or day beds. Please check the lounge page of the Diners Club® Airport Lounges Website or Diners Club Travel Tools mobile app for more details.
Each lounge sets its own fees and age limits. You can find applicable fees, age limits, and amenities for specific lounges on the Diners Club Airport Lounges Website page, or download the Diners Club Travel Tools app for more information.
Some of the most common additional charges are:
If none of these are applicable and there is still a discrepancy in charges, please contact Priority Pass customer services.
Each lounge sets its own fees and age limits. You may find applicable fees, age limits, and amenities for specific lounges on the Diners Club Airport Lounges Website page, or download Diners Club Travel Tools app for more information.
We encourage you to download our Diners Club Travel Tools mobile app and register prior to your travel. The app includes an on-the-go listing of our airport lounges and other helpful tools to use while traveling.
The Diners Club Airport Lounge and Travel Program offers access to more than 1,500 airport lounges and experiences worldwide. Please visit our Diners Club Airport Lounges Website page or download our Diners Club Travel Tools mobile app to search by city or airport for the available lounges.
This means that we do not have an airport lounge in this location. Please download the Diners Club Travel Tools mobile app and update often, as new airport lounges are added to the program frequently.
Please visit our Diners Club Airport Lounges Website or Diners Club Travel Tools mobile app often, as new lounges are added to the program frequently.
This means that either this airport lounge is not part of your Airport Lounge and Travel Program benefits, or you have incorrectly entered the first 8 digits of your card number in the Diners Club Travel Tools mobile app .
Try re-entering your digits to refresh your lounge availability list.
We try to provide the most detailed descriptions of our airport lounges, including terminal location. However, there are times when this information is not available to us and we are not able to provide it in our lounge locator.
We try to provide the most up-to-date airport lounge listings on the Diners Club Airport Lounges Website and app . However, there are times when urgent or unforeseen circumstances lead to the temporary closure of an airport lounge.
No – every lounge in the Diners Club Airport Lounge and Travel Program network is different, with varying services and facilities. Please check the lounge page on the Diners Club Airport Lounges Website or Diners Club Travel Tools mobile app to find out more about lounges, opening times, and available amenities.
No – lounges are managed by third party suppliers, including airport authorities, ground handling agents, and airlines.
To update your payment card, go to the Priority Pass website. In the My Details tab, click “EDIT” in Billing Details and update your Diners Club payment card information.
Note: This feature is not available via the Priority Pass app, only the website.
Alternatively, you can log into Priority Pass using the Diners Club Travel Tools mobile app . Go to Lounges and then log into your Priority Pass account. If you do not have a Priority Pass account, you can create one.
If you need assistance, please contact Priority Pass customer services.
To update your payment card, go to the Priority Pass website. In the My Details tab, click “EDIT” in Billing Details and update your Diners Club payment card information. Alternatively, you can log into Priority Pass using the Diners Club Travel Tools mobile app . Go to Lounges and then log into your Priority Pass account. If you do not have a Priority Pass account, you can create one. If you need assistance, please contact Priority Pass customer services.
If your card has been lost or stolen, please contact your card payment provider immediately.
Each lounge sets its own entry conditions. You can find applicable age limits and amenities for specific lounges on the Diners Club Lounges webpage, or download the Diners Club Travel Tools app for more information.
The Diners Club Airport Lounge and Travel Program benefit is non-transferable. When you access a lounge, the staff will check that the name printed on your Diners Club payment card matches your boarding pass / Proof of Identification (Passport or Government-issued I.D.).
All Diners Club Clubmembers with valid card accounts will be granted access to any of our more than 1,500 airport lounges and experiences worldwide. Entry fees and guest fees will vary by your card benefits.
Every Diners Clubmember is required to separately present their Diners Club payment card or Priority Pass digital membership card (QR code) when entering the lounge, otherwise a guest fee will apply.
Clubmember should make sure that the lounge operator allows entry to additional Diners Club Clubmembers as members and not as a guest. It is the Clubmember’s responsibility to ensure they are identified as a member before entering the lounge.
Your card benefits are set with variable entitlements based on your card payment provider, so there may be an annual limit on your complimentary airport lounge access. However, you can still use the lounge after your entitlement is utilized by paying at the lounge with a preferable rate given to you as a Diners Club Clubmember.
Note: Each lounge counts as a visit regardless of these being part of the same travel itinerary.
Once you register for the airport lounge program, the Diners Club Travel Tools mobile app and Priority Pass mobile app will allow you to see your visit history.
While logged in to the Diners Club Travel Tools or Priority Pass website or app , you will have the ability to:
To redeem an offer or enjoy other airport experiences, go to the Diners Club Travel Tools mobile app and search for additional benefits.
Simply present your Diners Club payment card to the merchant’s staff and they will apply the offer. Alternatively, you can show your Priority Pass digital membership card (QR code) found in the Diners Club Travel Tools app or Priority Pass mobile app .
Some lounges only accept the Priority Pass digital membership card (QR code), so please check the Entry Conditions of the lounge you are about to visit.
Please make sure you check your bill before leaving the lounge alternative to make sure your benefits have been accepted.
Available offers will vary by location. For the latest information, please log in to Priority Pass through the Diners Club® Travel Tools mobile app and search your chosen airport location.
